Privacy Policy
Effective Date: October 2, 2024
Introduction
This Privacy Policy describes how OneStopShop (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “your”) of our website and services. We are committed to protecting your privacy and complying with both the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as well as other applicable data protection laws.
Information We Collect
We collect the following types of information:
How We Use Your Information
We use your information for the following purposes:
Legal Basis for Processing
Our legal basis for processing your personal information depends on the specific purpose for which we are processing it. In general, we rely on the following legal bases:
Data Sharing
We may share your information with the following third parties:
Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
Your Rights
You have the following rights with respect to your personal information:
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and notify you by email if the changes are material.
Additional Information for EU Users
Additional Information for California Users
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at one.stop.shop.answer@gmail.com. Please note that returns will need to be sent to the address you will revcieve by email.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at one.stop.shop.answer@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at one.stop.shop.answer@gmail.com.
